privacy policy
effective date: [insert date] last updated: [insert date]
this privacy policy describes how moss ("moss," "we," "us," or "our"), operator of the co-working, wellness, and event space located at 1285 electric ave, venice, ca 90291, and the website www.mossvenice.com (the "site"), collects, uses, discloses, and protects information about you.
by using the site, booking a tour, applying for a membership, subscribing to our newsletter, or otherwise interacting with us, you agree to the practices described in this privacy policy.
1. information we collect
a. information you provide directly
newsletter sign-up: email address, first name, last name
tour booking (via calendly): name, email address, phone number, and any information you include in scheduling notes
membership application (via typeform): name, email, phone number, company/role, and other details requested during the application process
member portal (via nexudus): account information, billing and payment details, booking history, and space/room usage data, once you become a member
communications: information you provide when you contact us by email, phone, or our website chat ("moss assistant"), including the content of your messages
b. information collected automatically
when you visit the site, we (and our service providers) may automatically collect:
ip address, browser type, device type, and operating system
pages viewed, time spent on the site, and referring/exit pages
cookies and similar tracking technologies (see section 5)
c. information from third parties
we may receive information about you from third-party services we use to operate our business, such as our scheduling provider (calendly), form provider (typeform), membership management platform (nexudus), email marketing platform, and payment processors.
2. how we use your information
we use the information we collect to:
respond to inquiries and schedule tours
process and manage membership applications and accounts
send newsletters, event updates, and marketing communications (you may opt out at any time)
operate, maintain, and improve the site and our services
process payments and manage billing for members
communicate with you about your membership, bookings, or account
maintain the security of our space and site, and prevent fraud
comply with legal obligations
we do not sell your personal information to third parties for their own marketing purposes.
3. how we share your information
we may share your information with:
service providers who help us operate our business, including calendly (scheduling), typeform (applications), nexudus (membership management and billing), payment processors, email marketing providers, and website hosting/analytics providers. these providers are authorized to use your information only as necessary to provide services to us.
legal and safety purposes: if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of moss, our members, or others.
business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business.
we do not share your information with third parties for their independent marketing use without your consent.
4. health & wellness information
certain wellness offerings (e.g., sauna, cold plunge, red-light therapy, bodywork, breathwork) may involve you voluntarily sharing health-related information with our staff or practitioners (for example, noting a medical condition before using a sauna). we use this information solely to provide you with a safe experience and do not use it for marketing purposes. if you have specific health concerns, please consult a physician before using wellness facilities.
5. cookies & tracking technologies
our site uses cookies and similar technologies to:
remember your preferences
understand how visitors use the site (analytics)
support the functionality of embedded tools (e.g., booking widgets, chat)
you can control cookies through your browser settings. disabling cookies may affect the functionality of certain features on the site.
6. data retention
we retain personal information for as long as necessary to fulfill the purposes described in this policy, including to maintain your membership records, comply with legal and tax obligations, resolve disputes, and enforce our agreements. newsletter subscriber information is retained until you unsubscribe.
7. data security
we use reasonable administrative, technical, and physical safeguards designed to protect your information. however, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. your privacy rights (california residents)
if you are a california resident, you have certain rights under the california consumer privacy act (ccpa), as amended, including the right to:
know what personal information we collect, use, and disclose about you
request deletion of your personal information, subject to certain exceptions
correct inaccurate personal information
opt out of the "sale" or "sharing" of personal information (we do not sell or share personal information for cross-context behavioral advertising as those terms are defined by california law)
not be discriminated against for exercising these rights
to exercise these rights, contact us at memberships@mosscollective.co. we may need to verify your identity before processing your request.
9. children's privacy
the site and our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.
10. third-party links & services
our site may link to or embed third-party services (such as instagram, calendly, or typeform). we are not responsible for the privacy practices of these third parties. we encourage you to review their respective privacy policies.
11. changes to this policy
we may update this privacy policy from time to time. changes will be posted on this page with an updated "last updated" date. your continued use of the site or our services after changes are posted constitutes acceptance of the revised policy.
12. contact us
if you have questions about this privacy policy or your personal information, contact us at:
moss 1285 electric ave, venice, ca 90291 email: memberships@mosscollective.co phone: 1 (240) 383-7928